Omnichannel Supply Chain Training


Omnichannel has been a subject of reflection and action in the retail industry for over 15 years. During these 15 years, the two worlds, physical distribution and e-commerce, have come closer together and today, omnichannel brings together the constraints of the two supply chains, in the interest of the end customer.

In a context that is, to say the least, chaotic and difficult (impact of pandemics, war in the vicinity, increase in energy prices, risk of gas shortages, environmental requirements, scarcity of manpower, etc.), how does omnichannel fit into this environment?

The training course enables to fully understand the functioning and challenges of an omnichannel supply chain.
The training harmoniously alternates theoretical presentation, practical exercises and operational examples.


At the end of the training, the trainee will be able to :
• Understand the key components of an omnichannel supply chain that
responds to customer expectations;
• Understand the specificities of an omnichannel supply chain;
• Optimise your supply chain and increase its performance;
• Succeed in working efficiently with your logistics and transport providers.

To be defined

The training course takes place over one day from 9.30 a.m. to 5.30 p.m. with a 1-hour lunch break.

Intra-company training: 2 700 € excluding tax, including preparation time and feedback time with the client.

26-28, rue de Londres, 75009 Paris, France


This training is open to any person who is interested in the omnichannel issue, who needs to understand the environment but also the functioning and specificities of an omnichannel Supply Chain and finally who wishes to know some key success factors.

This training is accessible to people with disabilities. Contact us beforehand to study the adaptation of the animations and supports that can be put in place.


No particular prerequisites other than a general knowledge of the basic principles of company operations: purchases, stocks, sales.

Method and means

The training is provided on our premises for inter-company training.
We provide :
• Equipped room: video projector, flip-chart;
• Exercises and answers;
• Theoretical training materials.

The training can also be delivered in-company at the client’s premises (or, on request, at our premises).

Number of participants

This course is designed for 4 to 8 people.


Inter-company training: Registration on
In-company training: Please send your request to

Training Performance Rate

This course was added to our catalogue in 2023.

Assessment methods

Trainees are assessed by observation and discussion throughout the course.
A certificate is issued to each participant at the end of the course, with 3 possible levels:
A – Knowledge mastered,
B – Knowledge acquired,
C – Knowledge not acquired.


Christian Boileau

Christian has more than 30 years of professional experience in omnichannel supply chain, as supply chain director at SFR, Delamaison (ADEO group), RueduCommerce (Carrefour group)…

He has thus acquired a rich expertise in internalized or outsourced distribution supply chain (strategy, master plan, S&OP, sales forecasts, procurement, logistics, transport, return and recycling, team management…) for the BtoB, BtoC and omnichannel sectors.

With this knowledge, he has designed this pragmatic training.

Christian is a graduate of the Centrale Nantes engineering school, of the Sciences Po Paris MBA and has just recently completed the CSR-DD Master’s degree at Mines de Paris.

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